Fast & reliable courier services across Tanzania
Global Express Logistics provides comprehensive courier solutions for businesses and individuals — moving documents, parcels and e-commerce orders with full visibility from pickup to delivery.
- Same-day delivery in Dar es Salaam and major cities
- Nationwide coverage with 2–3 day inter-regional delivery
- Secure cash-on-delivery with fast settlement
- Legal, medical and corporate courier specialisms
Why choose Global Express for courier services in Tanzania?
We're building Tanzania's most reliable courier network, connecting businesses with customers across the country. Our approach combines technology-enabled tracking with local expertise for timely, transparent delivery.
- Extensive coverage across Dar es Salaam and 8+ major regions
- Specialised solutions for e-commerce, corporate, legal and medical clients
- Secure handling of valuable and sensitive shipments
- Transparent, published on-time delivery targets
- Dedicated customer service desk, 7:00 AM – 9:00 PM Monday to Saturday
Our Commitment to Excellence
Our premium courier services
From rapid urban deliveries to nationwide distribution, our courier services are designed to meet the diverse needs of businesses and individuals across Tanzania.
Same-Day & Next-Day
Express parcel and document delivery within Dar es Salaam, guaranteed within 4–6 hours or by next business day.
- Delivery within 4–6 hours in urban areas
- Priority handling and dedicated riders
- Real-time milestone tracking
Inter-Regional Delivery
Scheduled runs to Arusha, Mwanza, Dodoma, Mbeya, Moshi, Tanga, Zanzibar, Morogoro and other key towns.
- 2–3 business day delivery nationwide
- Coverage across 8+ major regions
- Bulk and scheduled shipment capability
Legal & Document Courier
Secure, confidential handling of contracts, court papers and official correspondence for firms and individuals.
- Confidential chain-of-custody handling
- Signature or photo proof of delivery
- Priority express option available
E-Commerce Logistics
Pickup from seller premises, packaging support, last-mile delivery and cash-on-delivery collection.
- Cash-on-delivery collection
- Pickup direct from seller premises
- Packaging support for fragile items
Scheduled Corporate Pickups
Recurring pickup and delivery on daily, weekly or monthly schedules, with dedicated account management.
- Daily, weekly or monthly schedules
- Dedicated account management
- Consolidated monthly invoicing
Medical & Pharmaceutical
Specialised delivery of lab samples, medicines and health-related parcels under hygiene and urgency protocols.
- Hygiene and urgency protocols
- Temperature-aware handling
- Priority routing for clinics & pharmacies
| Service tier | Delivery window | Best for | On-time target |
|---|---|---|---|
| Express | Same day · 4–6 hours | Urgent documents, medical, legal | 95% |
| Standard | Next business day, by 5PM | General parcels, e-commerce | 98% |
| Scheduled | Pre-agreed dates & times | Corporate clients | 99% |
| Inter-Regional | 2–3 business days | Cross-region deliveries | 93% |
The Global Express advantage
Lightning-Fast Delivery
Optimised routes and a dedicated fleet keep same-day Dar es Salaam deliveries within our published 4–6 hour window.
Secure Handling & Compensation
Tamper-aware handling and a published compensation policy mean every parcel is covered, with declared-value options for high-value items.
Technology-Enabled Tracking
Every parcel gets a unique tracking number, scanned at each milestone with automatic SMS and WhatsApp updates.
Dedicated Customer Care
A live service desk, 7:00 AM – 9:00 PM Monday to Saturday, empowered to resolve issues without waiting on management sign-off.
Our delivery process
From booking to confirmation, every parcel moves through the same five tracked milestones.
Order Created
Book a pickup by phone, WhatsApp or the contact form. We confirm receipt and issue a tracking number immediately.
Pickup Confirmed
Our rider collects the parcel from your specified location. Each item is scanned, labelled and prepared for transit.
In Transit
Your parcel moves through our route network, with live milestone updates sent automatically to sender and recipient.
Out for Delivery
A dedicated rider brings the parcel to the recipient, collecting payment on the spot if cash-on-delivery was selected.
Delivered
Delivery is confirmed with a signature or photo proof, and the sender is notified the moment it arrives.
One hub, nationwide coverage
Every run is dispatched from our Dar es Salaam operations hub — sorted, scanned and routed to the regions below, with secondary drop-off points planned as we grow.
- Arusha2–3 days
- Moshi2–3 days
- Tanga2–3 days
- Morogoro2–3 days
- Zanzibar2–3 days
- Mbeya2–3 days
- Dodoma2–3 days
- Mwanza2–3 days
Expansion plans include secondary collection points in Mbagala, Tegeta and Kimara within Dar es Salaam, plus regional drop-offs in Arusha and Mwanza.
Don't see your region listed? Our network reaches beyond these highlighted routes across Tanzania mainland and Zanzibar — contact us to confirm delivery to your area.
Delivery standards we report against
Aligned to Tanzania Communications Regulatory Authority (TCRA) quality-of-service benchmarks, tracked monthly and reported quarterly to management.
| Service type | Target delivery time | Success rate target |
|---|---|---|
| Same-Day (Dar es Salaam) | Within 4–6 hours of pickup | 95% |
| Next-Day (Dar es Salaam) | By 5:00 PM next business day | 98% |
| Inter-Regional | 2–3 business days | 93% |
| Scheduled / Corporate | As per agreed SLA | 99% |
Operations hub
Secure indoor storage, dedicated shelving by route and delivery date, a separated section for fragile, valuable and medical/pharmaceutical items, 24/7 CCTV, and access restricted to authorised personnel with a sign-in register.
Holding policy
Parcels not delivered on the first attempt are held at the hub for up to five business days, with SMS/WhatsApp updates at every attempt. Uncollected parcels are returned to sender with a full incident report.
Support that owns the outcome
- 01
Dedicated service desk
Live 7:00 AM – 9:00 PM, Monday through Saturday, via phone and WhatsApp.
- 02
Empowered to resolve
Officers can authorise re-deliveries and compensation without waiting on management sign-off.
- 03
24-hour escalation
Complex cases move through a defined escalation matrix, resolved within a day.
- 04
Declared-value cover
Insure high-value parcels for a small premium, with compensation paid up to declared value.
A fixed path to resolution
Every complaint moves through the same five steps, from first contact to a confirmed close.
- 01
Customer raises complaint via phone, WhatsApp, email or in person
Immediately
- 02
Customer service officer logs complaint and acknowledges receipt
Within 1 hour
- 03
Investigation conducted and preliminary response provided
Within 4 hours
- 04
Final resolution communicated and action taken
Within 24 hours
- 05
Customer follow-up to confirm satisfaction
Within 48 hours
Ready to Deliver with Global Express?
Partner with us for fast, reliable and affordable courier services across Tanzania mainland and Zanzibar.